Well-defined criteria and Quantifiable objectives:
In any relationship, the key component for success of the relationship is best laid during negotiations, which eventually leads up to the signing of the Service Level Agreement.We establish your objectives as a quantifiable criteria right at the start of the contract in order that you can compare our performance with those pre-established objectives.
Defining operational and communication plan:
For a smooth effective handling of global outsourcing relationships we develop a team of people in both companies for drawing out the best strategies on any plans or business issues.We define comprehensive action plan and communication processes for smoother operational management which will give you best possible outsourcing experience.
Key management personnel :
Research on outsourcing success has indicated that peer friendships and working methods with one's counterpart in the other company is an important factor in long term relationships between the key management personnel of both teams and that such relationship often tends to long last. Also, maintaining one point of contact will avoid confusions as companies can keep one account manager per project or per client.
Monitoring & Measurement tools :
Monitoring and Measurement is the key to a successful global outsourcing initiative. We define strategies, put implementation plans and deploy measurement and monitoring tools to analyse the success of global outsourcing relationship.We help you identify area of potential improvement, take certain proactive measures and derive an action plan for the future.