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Interactive Voice Response (IVR)

Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipients. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides the appropriate responses in the form of voice, fax, callback, email and other contact methods.

An IVR assists the user through a series of pre-programmed prompts. These prompts can be pre-recorded or be a combination of pre-recorded and sophisticated computerized speech and can also further direct the caller to a live customer service representative. In some cases, it may be forwarded to a voicemail box or even a message from the customer recorded and emailed to the customer service team.


Features of IVR

Internet based totally solution
We offer net based IVR solution. Because of this you could customize your IVR from any browser, you just need a web connection and a browser to make your IVR
Smooth to Configure Messages
We offer smooth to apply textual content-to-speech conversion software program to generate messages. This machine makes it easy to exchange your IVR messages as often as had to customise your callers’ reviews.
Multi Level IVR ERA
Osmic Technology IVR, lets in you to create a couple of branches for your IVR. As an example, if callers selected 1 for “payment problem” so one can further map to another IVR that spark off consumer to pick 1 for “Pre Paid” and a pair of for “submit Paid”.
Speech IVR
Touch-tone is a traditional approach to divert an IVR call. Osmic Technology let you to setup a speech- based IVR, with the brand new technology your clients just have to talk the wide variety into the smart-phone to select an alternative.
These days, mobility is need to with Osmics solution, IVR software program may be played on cellular or land-line smart phone. This answer facilitates to immediately ahead the call to subject sales pressure or employees.
Reports & Analytics
We provide all applicable name reviews like quantity of name dropped on IVR, wide variety of call ignored, live analytics and dashboards, which could assist in better enterprise decision-making.Track high-level, task-level and state-level metrics to see what changes or improvements you need to make.

IVR Benefits

Make your call professional
Play a expert welcome message on your enterprise cellphone,an IVR device can also help in personalizing purchaser greeting in local languages
Standardize customer support
IVRs help to automate simple and time-honored consumer queries, through an IVR many patron queries can be resolved with out interacting with the customer service representative.
Prioritize consumer calls
IVRs can help you set precedence to client calls primarily based at the purchaser LTV, this manner you may in no way lose a excessive-price patron due to a gradual response time or negative customer support.
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